1. Why did the IT group at Royal Caribbean have such poor performance and business status in the company?
- The IT group poor performance and business status in the company was made up of factions, and morale was terrible. Eachdepartmant in IT did its thing and didn't want any involvement with the others.
2. What are the top three factors in Tom Murphy's turnaround of the IT function at Royal Caribbean? Explain the reasons for your choices.
The Three factors in Tom Murphy's of the IT function at Royal Caribbean:
A. COMMUNICATION
- Communicating the same message and the same goals to everyone evenly, then no one can use information as a weapon.
B. METRICS AND TIME
- Murphy has established very specific performance measures to let his managers know exactly what's expected of them. He's also centralized administrative responsibilities to give managers more time for the people more time for their people.
C. RESPECT
- This new respect makes the IT team proud of itself.
3. Visit the website of Royal Caribbean. Evaluate the effectiveness of the website and the services being offered to attract and serve the travel needs of customers and prospective customers. What could be improved? Outline the business impact of your idea.
- The service being offered to attract and serve the travel needs of customers and prospective customers they used to spend a lot of time with vendors and make arrangements for training and travel the customers and they havew a great working relationship to the customers. and to improve thier products to other country.
